I cannot verify my identity. What should I do?

Please ensure :

  • the First Name, Middle Name and Family Name on your ID are exactly the same as you entered on your Personal Details
  • all other details on your ID are correct
  • the ID submitted has not expired


For any issues related to USI, you may contact USI Helpline (Students) -

  • USI Help centre: Students
  • Calling within Australia - 1300 857 536
  • International callers use - +61 2 6240 8740
  • Student/Trainee Help Requests: usiadmin@education.gov.au
  • Student/Trainee Enquiries: usi@education.gov.au
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